Soft Launch Notice: SAMUEL GUÌ YANG’s online store is currently in a soft launch phase. Policies on returns, shipping, and privacy are provided as guidance and are under review. By placing an order, you acknowledge that policies may be updated. We appreciate your understanding.

Last updated: 13/10/2025

⁠ORDER PROCESSING

Orders processed Mon–Fri, excluding public holidays.

Allow 1–3 business days for preparation.

Tracking info sent after dispatch.

SHIPPING REGIONS & TIMES

CHINA

Standard: 2–5 business days

Express: 1–3 business days

INTERNATIONAL

Standard: 14-21 business days (varies by country)

Express: 7–14 business days (varies by country)

**Customers are responsible for import duties, taxes, and fees.

⁠SHIPPING COSTS

Calculated at checkout; shipping fees may vary by destination.

TRACKING

Tracking info provided via email; allow 24 hours for activation.

⁠DELIVERY ISSUES

Contact [email protected] for lost or delayed parcels.

⁠PRE-ORDERS

Estimated shipping dates communicated on product pages or by email.

PACKAGING

We use careful, minimal, recyclable packaging wherever possible.

Return & Refund Policy

We hope you love your purchase. If not, we provide a straightforward return process for stocked products.

1.     ⁠Eligibility

-       Items must be unused, unwashed, and in original packaging with tags.

-       Returns must be requested within 28 days of delivery (for UK/EU customers; international timelines may vary). And 14 days of delivery ( for CN customers)

-       Accessories, undergarments, or hygiene-sensitive items cannot be returned.

2.     ⁠How to Return

-       Email returns [email protected] with your order number and reason for return Follow the return instructions provided by our team.

3.     Refunds

-       Shipping costs are non-refundable unless the item is faulty.

4.     Exchanges

-       We do not offer direct exchanges; place a new order for replacements.

5.     ⁠Faulty Items

-       If an item arrives damaged or faulty, contact us within 7 days to arrange repair, replacement, or refund.

6.     ⁠International Returns

** Customers are responsible for return shipping cost, customs duties, and taxes.